TkFast Logo

View FAQ
Print Version

- Laptop - Hardware -


(posted by on 2019-02-11 17:47:17)
The Trusted Platform Module (TPM) option may be missing in the system BIOS ...

The Trusted Platform Module (TPM) option may be missing in the system BIOS setup and/or Windows Operating System on your Dell Latitude, Precision, or XPS system. Follow the steps outlined in this article to resolve this issue.


Solution:

    If TPM is not present, please try the following troubleshooting steps:



    1. Update the system BIOS to the latest version available on the Dell Support Website / Drivers & downloads .

    2. Power off the system then disconnect the AC power cord and leave the system unplugged for about 30 seconds. (I now this seams stupid but it actually works)

    3. Reconnect AC power to the system and boot to the BIOS setup using the F12 one time boot menu.
      To make sure TPM is turned on, you will need to press F2 to enter System Setup. Then go to the Security section and check that TPM is set to On under the TPM security settings.


    4. If TPM is restored, continue with normal system operation.


     


    If you are using UEFI boot mode, it is recommended to download and install the latest TPM 2.0 firmware version from the Dell Support Website / Drivers & downloads on your applicable systems. The firmware will be located under the Security category in the list of drivers. This new TPM 2.0 firmware should prevent this issue from occurring in the future.


    If using Legacy boot mode, it is recommended to download and install the latest TPM 1.2 firmware version from the Dell Support Website / Drivers & downloads on your applicable systems. The firmware will be located under the Security category in the list of drivers.




Industries

Broadcast
Corporate
Education
Event Centers
Healthcare
Home Theater
Hospitality
House of Worship
Museums
Residential
Retail


Solutions

Computer
Automation
Web
Phone

Explore

Accolades
Testimonials
Automation Portfolio
Web Portfolio
Design Portfolio

About

Company Info
Staff
Corporate Partnership
News & Events

Contact

TkFast, Inc.
437 South Hydraulic Street
Wichita, KS 67211-1911

Phone: 316-260-2500
Toll Free: 877-TKFAST-1
Fax: 316-260-4242

info@tkfast.com




©2021 TkFast, Inc. All Rights Reserved.  |  Privacy Statement  |  Site Map