When you try to open or save an e-mail attachment, you may receive the following error message:

Cannot create file: file name. Right-click the folder you want to create the file in and click Properties on the shortcut menu to check your permissions for the folder.

This operation has been canceled due to restrictions in effect on this computer

The Temp Folder that saves the files is not working to correct it following the steps below.


 

Outlook 2000

If you are using Outlook 2000, follow these steps:

1. Start Registry Editor.
2. Locate and then click the following registry key:
   HKEY_CURRENT_USER\\Software\\Microsoft\\Office\\9.0\\Outlook\\Security\\OutlookSecureTempFolder
   
   Note You may have to manually create this registry key if it does not already exist on the system.
   
   If Outlook is installed on a terminal server, use the following registry key:
   HKEY_LOCAL_MACHINE\\SOFTWARE\\Microsoft\\Windows NT\\CurrentVersion\\Terminal Server\\Install\\Software\\MICROSOFT\\Office\\9.0\\Outlook\\SECURITY\\OutlookSecureTempFolder
3. On the Edit menu, click Modify, and then add the following registry value:
   Value data: Path and name of the folder that you want to use
4. Exit Registry Editor.

Outlook 2003

  If you are using Outlook 2003, follow these steps:
1. Click My Computer, and then double-click drive C.
2. On the File menu, click New, and then click Folder.
3. Name the folder temp0.
4. Click Start, click Run, type regedit, and then click OK.
5. Locate and then click the following registry key:
   HKEY_CURRENT_USER\\Software\\Microsoft\\Office\\11.0\\Outlook\\Security\\
6. In the right pane, double-click OutlookSecureTempFolder.
7. In the Value Data field, type C:\\temp0\\ and then click OK.
8. Exit Registry Editor.
9. Restart the computer.
   
   

Outlook 2010

  If you are using Outlook 2010, follow these steps:


1. Click My Computer, and then double-click drive C.
2. On the File menu, click New, and then click Folder.
3. Name the folder temp0.
4. Click Start, click Run, type regedit, and then click OK.
5. Locate and then click the following registry key:
   HKEY_CURRENT_USER\\Software\\Microsoft\\Office\\14.0\\Outlook\\Security\\
6. In the right pane, double-click OutlookSecureTempFolder.
7. In the Value Data field, type C:\\temp0\\ and then click OK.
8. Exit Registry Editor.
9. Restart the computer.